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Main job purpose:
Customer Development Operations (CDOPs) is responsible for a smooth and cost-effective operation between the company, customers, and specific third parties. The key challenge of the role is to develop consistency and coherence in the day-today operation of the CD organisation, thus enabling account, field and customer marketing teams to focus on core selling roles.
Job summary
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Strategic Investment for Growth (SIFG) alignment with Trade Strategy – supports setting the process and contribute to the definition of:
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National Trade Strategy;
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Customer Value Assessment;
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Manage the Trade Terms Structure and communication;
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Pricing management with Customer & Channel Development team;
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Stay up-to-date with new product launches, managing communication to the sales teams;
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Business processes & operating guidelines – ensure smooth processes are in place to deliver:
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Retail Strategy;
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Customer Business Plans (CBP) / Customer Marketing Plans (CMP);
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CD input into Sales & Operational Planning (S&OP);
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Annual forecasting and target negotiation strategy with customers;
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Be the program management office for CD specific initiatives, incl. WwC;
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Set up and structure all CD business meetings;
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Methods, tools, systems & data – maintain and implement supporting tools;
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Customer Hierarchy;
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Sales reporting model;
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EPOS data;
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Support Customer Service with regards to EDI / CRP / VMI;
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Communication, information, training;
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Timeous and accurate reporting: daily sales, weekly dashboard, support monthly performance review, cycle brief summaries;
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Support sales teams with data, sales performance tracking and guides for organizing and facilitating internal and external CD communications;
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Provide all CD information to Customer & Channel Development, Supply Chain & Finance functions;
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Contribute to identifying of needs and roll out training programs;
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Implement sales incentives model;
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Develop and monitor performance indicators through the Daily Sales and Sales by SKU performance;
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Responsible for implementing SHEQ and Security policies and management systems relevant to the role;
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Interfaces;
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Customer and Channel Development (Marketing);
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Customer Development (Field Sales & Key Account Management;
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Finance & Supply Chain.
Key requirements
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Minimum 2-3 years working experience within a Sales Management, Sales Operations or Analytical role;
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Strong experience in designing and managing reporting and analytical processes;
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Business planning experience;
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Project management experience;
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Desirable experience:
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Customer Facing Experience;
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FMCG experience.