Fenix International is a next-generation energy company. Our mission is to improve the quality of life of our customers through inclusive energy and financial services. Our flagship product, Ready Pay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.15 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers. To date, Fenix has sold over 220,000 Ready Pay Power systems in Nigeria and Nigeria, bringing clean, reliable power for lights, phones, radios, TV and much more to over one million people. In 2017, Fenix announced that it was joining forces with ENGIE, one of the world’s largest energy companies and a leader in the move to renewable, decentralized and digital energy. ENGIE will make significant commercial investments in Fenix to accelerate the path to our mission. Fenix will operate as a distinct and autonomous company within the ENGIE group in order to retain our unrelenting focus on innovation, smart iterative design, strong team culture and exceptional customer experience. Together, Fenix and ENGIE plan to bring life-changing energy and financial services to tens of millions of off-grid customers and to make universal access to modern energy a reality across Africa.
The Customer Service Coordinator is responsible for providing quality and efficient customer service to customers through providing daily support to the Customer Service Representative team by guiding, motivating, coaching, counseling, training, and problem solving. Additionally, the position is responsible for assisting the broader Customer Experience team and Managers with testing and implementing new activities, providing feedback for continuous improvement, as well as training and team motivation.
Please send your CV with a letter of motivation and return to our website using the link below. In your motivation letter please state the following: