Business Analyst – Regional Business Unit Full-Time

The Atos Lda. is to recruit for its client a Business Analyst. Our Client is a prestigious insurance group, based in Maputo City. Looking for a Business Analyst- Regional Business Unit.

Job purpose

Responsible for managing the review of operational processes and successful initiation, planning, execution and closure of the Document Management & Workflow System for the assigned regional entity of company.

Our client  has already implemented the Image Now DMS & workflow system for business units in Kenya. The main drive behind this initiative is process visibility with all processes that have traditionally relied on physical documents moving around from office to office being computerized.

The end game for the project will be elimination of paper movement across the organization with all documents being scanned at the first point of entry and subsequently being managed through workflows in the DMS.

During the regional rollout phase of the project, some additional complimentary systems (Oracle Siebel CRM & INSIS Medical Insurance System) will also be rolled out and the incumbent will then oversee the integration of the DMS to these systems during the regional rollout.

Key Responsibilities

Process Reviews:

1. Review, understand and internalize existing business processes through literature review and stakeholder interviews;
2. Develop detailed Microsoft Visio process flow diagrams for all company future state processes;
3. Develop detailed operational procedure documents/manuals for all company future state processes.

Business Analysis:

4. Conduct workshops with all Business unit stakeholders to ensure approval of all requirements specifications & use case material is achieved;
5. Deliver improvements to the Business through standardising Requirement Specifications, Use Cases, Test Cases and synergy identification documents;

Project Management

6. Translates the project mandate into detailed concept, defining benefits, analysing interested parties, and defining deliverables;
7. Lead the project team in execution of project activities ensuring required quality standards are adhered to;
8. Employ business analysis, system design and system testing methodologies to manage quality of project deliverables ensuring business requirements are fully met;

Knowledge, experience and qualifications required

1. University degree in Computer Science, Information Technology, Engineering or equivalent;
2. Project Management Expertise: Certification in Prince2 or PMP would be an added advantage;
3. Minimum of 2 – 4 years’ experience in a similar role;
4. Experience in managing a Document Management System (DMS) implementation in a financial services organisation;
5. Business analysis and process design experience.

Technical and functional competencies

1. Ability to customise project management processes, tools, and templates as required for the project;
2. Expert on Microsoft Project Management Tools;
3. Excellent analytical and organisation skills, including the proven ability to adapt to a dynamic project environment and manage multiple concurrent projects;
4. Strong skills in Process Mapping and Business Process Reengineering.

Core competencies

1. Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
2. Ensure that department priorities are adhered to and effectively communicated;
3. Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
4. Embody a high performance, proactive culture;
5. Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimize operational effectiveness;
6. Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
7. Understand and communicate objectives in relation to the larger organizational impact;
8. Effectively disseminate knowledge within the correct context;
9. Appropriately model the company values while setting the pace and energy for delivering;
10. Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
11. Provide access to accurate and consistent information and services across all channels;
12. Ensure a seamless experience for clients;
13. Improve service delivery for clients;
14. Engage in continuous brand building to become the trusted partners to clients.