Acquisition Coordinator Full-Time

Role purpose

Vodacom Mozambique is looking for a talented and results-oriented Vendor Acquisition Coordinator to join the E-Commerce team. The incumbent will be responsible for managing the relationship with key vendor accounts to meet customer needs. This position is ideal for individuals with a start-up mindset, problem solving skills and motivation for continuous improvement.

Key Responsibilities

• Serve as the primary point of contact for key sellers, providing exceptional support and guidance.
• Develop and maintain strong relationships with sellers, understanding their needs and business objectives.
• Conduct regular account reviews to assess seller performance and identify areas for improvement.
• Analyze seller performance metrics and provide actionable insights to improve sales and operational efficiency.
• Collaborate with sellers to develop and implement strategies for product listings, pricing, promotions, and inventory management.
• Monitor marketplace trends and competitive landscape to provide sellers with timely recommendations.
• Drive sales growth by identifying and leveraging opportunities to expand product offerings and increase seller engagement.
• Work with marketing and promotions teams to create and execute targeted campaigns that drive traffic and sales for key sellers.
• Address and resolve any issues or concerns raised by sellers promptly and effectively.
• Mediate disputes between sellers and customers, ensuring a fair and satisfactory resolution.
• Work closely with the customer service team to streamline processes and enhance the overall seller experience.
• Utilize data analytics tools to track and report on key performance indicators (KPIs) for seller accounts.
• Prepare regular reports for senior management, highlighting seller performance, growth opportunities, and potential risks.
• Use data insights to make informed decisions and recommend improvements.
• Coordinate with internal teams such as marketing, operations, and customer service to ensure alignment and support for sellers.
• Participate in cross-functional projects aimed at enhancing marketplace features and functionality.

Key competencies, knowledge, and experience

• Proven track record of managing key accounts and driving sales growth in an online marketplace setting.
• Experience with e-commerce or retail would be an advantage.
• Excellent verbal and written communication skills to effectively interact with sellers, internal teams, and customers.
• Expertise in negotiating and mediating to resolve conflicts and ensure mutual benefits.
• Ability to develop and implement strategic plans that align with the marketplace’s goals and objectives.
• Proficiency in using data analysis and reporting tools, such as Excel, Google Analytics, and CRM systems.
• In-depth understanding of how online marketplaces operate, including the business models, key players, and competitive landscape.
• Familiarity with digital marketing strategies and tools, including SEO, PPC, email marketing, and social media marketing.
• Knowledge of product lifecycle management, including sourcing, listing, promotion, and discontinuation.
• Understanding of how to optimize product listings for search and conversion.

Key performance indicators

• Seller Performance (Catalog, Sales, Ratings, and Fulfilment).
• Seller retention rate.
• Active sellers.

Personality traits

• Takes initiative to identify opportunities and address potential issues before they escalate.
• Meticulous in managing seller accounts and monitoring performance metrics.
• Focuses on achieving measurable outcomes and delivering value to sellers and the marketplace.
• Demonstrates integrity and honesty in all interactions and decisions.

Technical/professional qualifications

• Bachelor’s degree in Business, Marketing, E-commerce, or a related field.
• A minimum of 3 years of professional experience in in e-commerce, online marketplaces, or account management.