Account Manager: EBU Full-Time

Role Purpose

• This position is responsible for bringing new accounts and developing existing ones (acquisition & Retention) in order to increase revenue and market share.
• As an account manager you will be required to prospect, maintain service and grow these relationships always using the “current” Company and Sales Strategy as your guideline and working towards achieving set objectives as prescribed by the Year on Year targets.

Key accountabilities and decision ownership

• Grow the business and revenue via gross connections and upgrades (Voice, Data, Fixed Internet and M-Pesa) through achieving and exceeding monthly sales target required during financial year;
• Proactively increase Voice and Data services from existing clients and recommend VAS (Value Added Services)/ Data Solutions to customers in order to generate additional revenue to VM;
• Revenue Protection through Downgrades and Churn avoidance;
• Prospecting and pipeline development according to Line Manager’s guidance ;
• Ensure that all customers under the portfolios are regularly visited according to set criteria.

Key performance indicators [max 3]

• Revenue target achievement per month;
• Number of customer and leads visits per month;
• Number of contract renewals;

Must Have Technical / Professional Qualifications

• Tertiary education;
• Flexible and creative in dealing with customers;
• Degree in management an advantage;
• Customer relations experience;
• Minimum 2 years professional experience in sales and customer service;
• Experience in and Knowledge of Telecoms industry would be an advantage;
• Drive license;

Core Competencies, Knowledge And Experience

• Computer Literacy;
• Negotiation and Selling skills;
• Result driven;
• Ability to communicate effectively in both Portuguese and English;
• Ability to work independently while functioning as part of a team;