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At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Role purpose
The SME Account Manager role is to drive the growth and retention of Small and Medium Enterprise (SME) customers through exceptional account management and customer experience.
This position focuses on attracting new clients and nurturing existing relationships while ensuring alignment with the company’s sales strategy.
The SME Account Manager is responsible for achieving defined sales and revenue targets each month by leveraging a deep understanding of customer needs to deliver propositions and solutions that enhance satisfaction and loyalty. Through strategic relationship management and proactive engagement, this role aims to increase revenue and expand market share within the SME sector.
Key Accountabilities
- Drive business growth and revenue through cross-selling and upselling VB products;
- Acquire new SME customers and win back lost accounts;
- Establish and manage customer relationships effectively;
- Achieve and surpass monthly and annual sales targets;
- Minimize downgrades and churn to protect revenue;
- Ensure high account management standards for all business accounts;
- Identify customer opportunities and assess competition in the area;
- Clearly communicate the benefits of Vodacom products in customer presentations;
- Match products and services to diverse customer profiles and needs;
- Monitor account performance and develop plans to grow each account.
What we are looking in you
- University degree in Business Manager, Marketing, or related areas(post graduate will be advantageous);
- Proven experience gained within a business sales channel (must have minimum 2 years B2B sales experience);
- Work experience in Telecommunications / IT Industry will be an advantage;
- Strong planning, reporting and organizational skills;
- Strong ability to formulate and implement account strategies and plans;
- Understanding of technical/IT business solutions;
- Enthusiastic and passionate in negotiations, with a strong customer orientation;
- Interest to learn about the latest business services and products;
- Collaborative/Team-player;
- Confidence to enter client sites and present Vodacom services;
- Proficient knowledge of English language;
- Driving license.
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.