Head of Business Banking Full-Time

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

Prescribe client centricity to Product, Process, and Channels (Branch, Digital, and Relationship) to solution for holistic customer needs at every appropriate engagement, and to bring about superior customer experience in these engagements. Drive objective of dominant position in Commercial Segment (BAGL definition) business finance and transactional services in all BAGL presence countries. Create a consolidated P&L and BS that provides full visibility of BAGL performance in Business Banking Segment.

Job Description

Accountability: Business Banking Segment Client Centricity

• Develop and own the implementation of the Commercial segment strategy for BAGL Business Bank.
• Accountable for true and comprehensive client insights and needs from which to design Product, Process, Channel and Distribution, including relationship models.
• Accountable to prescribe and coordinate the implementation of a simple and consistent service experience across products and channels
• Accountable Executive for the end-to-end development and coordination of the 2 implementation of CVPs across Product, Process, Channels and Distribution.
• Own the Run, Grow, and Transform agendas for Customer, through Product to Distribution.
• Accountable executive for Commercial Customer P&L and BS.
• Specify and implement effective linkages with in/out Functions via KPIs, business-embedded product owners (Agile definition), etc.
• Understand the capability and deliverables for each in/out Function, agree it with Function heads, agree costs, influence delivery, measure progress and outcome.
• Determine optimal incentive structures to drive business performance and meeting KVDs.
• Own TP costs charged i.e. drive transparency and constantly challenge value; approve or reject where applicable.
• Implement Capital Management measures to enable constantly growing dividend stream on the back of optimal economic profit.
• Draft Credit Mandate & Scale and TMCs in collaboration with Credit. Ensure Credit implements Business Strategy by creating a formal framework around this. Constantly improve client insights and let this play out in credit appetite.
• Implement Agile philosophy in your respective teams.
• Own the decision and design of all change initiatives (including IT), and take on project delivery via business-embedded product ownership back to IT and COO. All Change initiatives to be Customer-influenced and led.
• Bring Customer voice into Marketing Strategy, and own the strategy.
• Prescribe training curriculum to L&D.
• Design Sales Strategies (tool kits, campaigns etc) and execute via Distribution.
• Take up responsibilities under Enterprise Risk Framework, and design and implement First-line-of-defence (FLOD) structures.
• Translate the Commercial Segment strategy into a comprehensive Sales Plan and influence the execution thereof by mobilizing the regional teams and other relevant business partners.
• Monitor the Commercial Segment market to identify possible risks in order to develop the sales capability as a competitive advantage by ensuring that the sales capability remains relevant, sustainable and market leading.
• Ensure aligned and appropriate implementation of objectives with direct reports and across all levels of work relating to the financial sales growth objectives.
• Ensure that key measurements are put in place to monitor progress of the execution and impact of key accountabilities as described in role profile and performance development targets.

Accountability: Distribution

• Provide thought leadership surrounding the intent and performance requirements of the respective Country sales delivery platforms required to deliver on Short Term Planning (STP) forecasts through the alignment of market potential to the delivery channels, taking into account channel and fulfilment capability capacity and productivity and allocating appropriate performance objectives per delivery channel.
• Develop and agree clear performance criteria with the various Product houses and channels, including Relationship, Branch and Digital.
• Integrate the in-country sales effort across all delivery channels by standardising and aligning the sales strategy, philosophy, execution methodology, and sales processes.
• Develop and implement and effective measurement framework and tools that will enable the tracking and monitoring of performance across all delivery channels. Ensure that the measurement tools are published and distributed to all key stakeholders as required.
• Set targets and Balanced Score Card objectives to reflect client centricity and holistic solutioning, across delivery channels, based on the translation of the Commercial Segment Business strategy and STP (Short Term Planning) commitments.
• Prescribe the Sales delivery processes and related management disciplines to create maximum value and exceptional customer experience.

Accountability: Budgeting & Acquisition

• Accountable for bottoms up segment and product budgeting to reconcile with the topdown STP and MTP budgets set by Group Exco.
• Accountable to incorporate Product and Distribution views on budgets and ensure 3 reconciled STP budgets across Customer (in Segment), Product, and Distribution.
• In conjunction with Finance, Risk and Capital Management, develop Performance Management Metrics for Commercial Segment, down to individual level.
• Using Sector and Segment on-the-ground intelligence as well as Bank internal MI to identify key clients to acquire.
• Develop and incentive scheme for frontline that is risk-measured and client-centric ambitious.

Accountability: Client and Peer Relationship Management

• Oversee the development and implementation of a customer contact programme for the high valued clients and set up clients panels to inform CVP.
• Utilise customer insights to enhance and improve the Client Management Strategy and overall Customer Service within the various segments. Develop strong and collaborative relationships with the executive management team to drive execution of the strategy.
• Position and profile our capabilities with the media, Government, NGO’s and other Strategic stakeholders.
• Form strategic partnerships with Private sector, Government and NGOs in order to ensure that we deliver comprehensive solutions to our clients.
• Attend and Represent Barclays at industry events.

Accountability: Risk Management and Reporting

• Effectively manage adherence to all policies and procedures.
• Ensure that all relevant governance, controls and compliance requirements are fully met.
• Ensure effectiveness of the risk management control framework.
• Review audit scopes defined by managers in the team and Barclays Internal Audit or Management Assurance prior to audits commencing.
• Review audit issue/findings logs to ensure adequate attention will be given to closure within the agreed timelines.
• Complete required compliance attestations and ensure that impacted team members complete their attestations.
• Drive a culture of proactive compliance in the function.

Accountability: Business Management

• Plan the resource requirements for the business unit (including people, capex, opex, systems and Strategic Investment), negotiate and secure its allocation to the business unit and ensure delivery based on the promised business results.
• Translate the strategy into meaningful operational targets and strategic focus areas for the business. Ensure that the focus areas are disseminated to all levels in the business unit.
• Agree targets and take accountability for the overall achievement of performance objectives in the business unit in terms of employee satisfaction, customer experience, cost performance, return on investments, return on risk weighted assets, compliance and governance requirements.
• Sign off capital expenditure within mandate above the limits of the general managers in the business unit.
• Actively work to integrate the internal supply chain for the business unit (including operations and group support functions). Work with business unit heads in these areas to improve service delivery for the business unit and ensure maximum utilisation of shared services.

Accountability: Communication

• Be responsible for Segment awareness of bank-wide products that can and should be utilised by clients. 4
• Agree changes in Credit Appetite with Sanctioning, and communicate this to Sector and Segment in an agreed manner and forum.
• Communicate feedback from Sector and Segment to Sanctioning in agreed manner and forum.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required).