Log In
Sign Up
The Republic of Mozambique Pipeline Company (ROMPCO) intends to recruit one (1) Senior Specialist – Commercial and Customer Affairs, based in Maputo.
Job Purpose
- To support the GM: Commercial and Customer Affairs in developing strategic Commercial and Customer Affairs initiatives and setting the function cost targets;
- To support the preparation of the annual gas plan;
- To manage gas flow, capacity, balancing & losses for Mozambican customers;
- To assist in identifying and acquiring Mozambican customers through the assessment of customer viability;
- To maintain communication with Mozambican customers and ensure Mozambican customer satisfaction;
- To support Mozambican customer contract management, including assistance in the resolution of issues & disputes;
- To act as the primary representative, point of contact and signatory regarding ROMPCO’s Mozambican presence.
Long-Term Objectives
- Assist in implementing and monitoring strategic customer/commercial objectives;
- Ensure smooth execution of Mozambican customer contracts;
- Proactively ensure Mozambican customer satisfaction through regular communication;
- Aid in finalizing satisfactory contracts with Mozambican customers;
- Support in driving establishment of ROMPCO’s presence in MZ.
Short-Term Objectives
- Assist in preparing the annual gas plan;
- Produce gas capacity and loss management reports for Mozambican customers timeously;
- Generate longlist of potential Mozambican customers;
- Address most immediate Mozambican customer contract disputes and other customer-related issues – Act as the primary; representative, point of contact and signatory for all MZ-related issues.
Responsibilities
Key Responsibilities
Commercial and Customer Affairs Strategy Definition
- Aid in developing, implementing and monitoring strategic customer/commercial initiatives;
- Support the setting of long and short-term cost targets for Commercial and Customer Affairs function and the development of budgets;
- Assist in reviewing, developing or updating Commercial and Customer Affairs function policies and processes.
Capacity Management
- Assist in preparing the annual gas plan;
- Confirm and consolidate Mozambican customer nominations and requisite gas supply availability;
- Monitor and manage pipeline operations Service Provider(s) activities;
- Track actual gas flow against planned gas flows and contractual obligations with Mozambican customers;
- Report on gas flow to Mozambican customers;
- Monitor measurements of gas at entry and off-take points (for Mozambican customers);
- Conduct/oversee investigations into Mozambican customer claims of off-spec gas and any large discrepancies;
- Calculate cumulative gas imbalance for individual Mozambican customers and adjust daily deliveries of gas to achieve zero imbalance from previous period.
Customer Acquisition (where required)
- Generate/update longlist of potential Mozambican customers;
- Aid in developing internal proposals for acquisition of Mozambican customer;
- Analyse viability and estimate ROI of potential Mozambican customer – Develop a business case for the infrastructure development project necessary to service new Mozambican customer.
Customer Relationship Management
- Maintain regular communication with Mozambican customers;
- Develop/update customer satisfaction survey and analyze Mozambican customer satisfaction survey results;
- Support in implementing Mozambican customer service improvement initiatives.
Customer Contract Management
- Provide support in Mozambican customer contract negotiations and finalization;
- Ensure adherence to and smooth execution of Mozambican customer contracts.
Dispute/Issue Resolution
- Identify issue/dispute with Mozambican customer and aid in investigation process;
- Provide support in resolving Mozambican customer issue/dispute;
- Assist in developing and implementing further corrective, preventative or continuous improvement measures to ensure issue/dispute does not recur.
Country Management
- Support in driving the establishment of ROMPCO’s presence in MZ;
- Act as the primary representative, point of contact, and signatory for all MZ-related issues.
Minimum Qualifications
- Bachelor’s degree in a technical or business major.
Minimum experience
- 5+ years relevant experience;
- Working experience in the gas, energy or utility industry with some understanding of the gas industry in Mozambique;
- Portuguese speaking, with customer service experience in Mozambique – Proven commercial skills, with an understanding of gas transmission processes;
- Capacity management experience (preferably in a regulatory environment);
- Proven record of maintaining customer relationships and assisting in managing key accounts.
Competencies
Competencies/Skills:
Leadership and behavioral competencies
- Communication – Expert;
- Problem solving – Expert;
- Results orientation – Advanced;
- Negotiation – Advanced;
- Conflict resolution – Advanced.
Technical competencies
- Analysis – Expert;
- Commercial acumen – Advanced;
- Customer relationship management – Advanced;
- Customer service – Advanced;
- Financial planning – Intermediate;
- Engineering – Basic.
How to Apply
Applications in the form of a comprehensive CV must be sent to the Mrs Zarina Spencer – HR Administrator via email.
No late applications will be considered.