Head of Operations Full-Time

The Catholic Relief Services is hiring a Head of Operations, based in Maputo.

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

CRS Mozambique currently has two offices: one in Maputo and one in Pemba. The Administrative Manager will be based in Maputo and will support the team based in Pemba, where the majority of field work is undertaken.

Job Summary

As a member of the Country Program’s (CP) Senior Management Team, you will provide leadership and management of the operational functions – Finance, Human Resources (HR), Supply Chain Management (SCM), Administration, Information and Communication Technology, Security and Audit – in support of the Catholic Relief Services’ (CRS) mission to serve the poor and vulnerable. You will promote stewardship of resources, ensure principled compliance, proactively manage risk, and lead operational improvements. As part of the Senior Management Team proactively manage security and mitigate security risks.

Responsibilities

• Contribute to the CP strategic planning and programming by providing input on needed investments in operations capacity – systems, processes and staffing – that meet CRS’ standards, donor requirements, and local regulations and support high-quality programming. Collaborate with programming leads to ensure appropriate project expenditures in line with financial plans and proper stewardship of material sources;
• Plan, coordinate, and monitor day-to-day operations to ensure all support services are delivered with high-quality in an efficient manner. Anticipate, identify and address challenges that affect the proper stewardship and optimal utilization of program assets and resources (financial, human, and material);
• Collaborate with programming leads to ensure appropriate project expenditures in line with financial plans and proper stewardship of material sources;
• Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports. Monitor and assess performance to ensure adequate capacity for successful support of high-quality programming. Contribute to staffing plans and recruitment process of senior staff;
• With the Country Manager oversee the preparation of annual budget plans and grant/project budgets to ensure they reflect maximum operational efficiency and budgetary compliance and mitigate risks. Set and provide technical oversight of internal processes for approving expenses, monitoring spending, and making budget adjustments in line with operational and programmatic needs and with donor requirements;
• Ensure the program is adequately staffed to meet CP needs and HR systems, policies and practices support a high-performance culture, staff development and retention. Assure quality personnel administration and a work environment that truly reflects the agency’s guiding principles;
• Oversee compliance with agency and donor requirements and local laws and regulations through periodic systems checks, review and assessment of CP’s operations policies and procedures. Act as lead contact and responder to issues that emerge from internal and external audits and provide recommendations and guidance to implement improvements;
• Create and maintain the proper conditions for learning. Establish a safe environment for the sharing of ideas, solutions, and difficulties and the capacity to detect, analyze and respond quickly to small deficiencies. Provide capacity strengthening guidance for project teams and partners, which includes cross-departmental learning.

Requirements

• Master’s Degree in Business Administration, Finance, Accounting, or other relevant field highly preferred;
• Minimum of 5 years work experience in a management position with progressive responsibilities. Experience with an international NGO and experience outside country of origin preferred;
• Additional experience may substitute for some education; additional education may substitute for some experience;
• Understanding of financial systems, including budgeting and budget/expense analysis experience. Knowledge of Oracle accounting software or similar financial reporting software highly preferred;
• Knowledge of multiple public donors’ regulations, including USAID, highly preferred;
• Staff management experience and abilities that are conducive to a learning environment;
• Knowledge of procurement and general office administration/management issues;
• Proficient in MS Office package (Excel, Word, PowerPoint, Visio), Web Conferencing Applications, and information and budget management systems.

Personal Skills

• Excellent strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture and ability to make sound judgment and decisions;
• Strong relations management abilities. Ability to work collaboratively;
• Team leadership abilities;
• Ethical conduct in accordance with recognized professional and organizational codes of ethics;
• Proactive, resourceful, solutions-oriented and results-oriented.

Key Working Relationships

Supervisory: Human Resources Manager, Finance Manager, Compliance Manager, Supply Chain Manager, and IT Officer.

Internal: Country Manager, Head of Programs, Program Managers, Projects Directors.

External: Banks, CRS Partner Organizations, USAID and BHA.

How to apply

Email: Head of Operations – Mozambique – CRS Careers (oraclecloud.com)