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Description
The Senior Direct Sales Manager is responsible for the provision of expert knowledge and influences the direct sales strategy. They hold responsibility for driving direct sales activities through face-to-face, phone, or door-to-door channels, which drive the sales of products and services directly to either consumer or business customers. Focusing on new business and developing existing customer accounts for higher penetration through customer account management. The Senior Direct Sales Manager focusses upon the management of a team of Direct Sales professionals who perform business dealings, negotiations and signing up contracts and identify opportunities and strategies to win business from the customers. Typically reports to the Head of Direct Sales.
Job Responsibilities
- Influences strategic decision making related to Direct Sales plans to support the achievement of the Sales strategy;
- Leads and manages a team of direct sales professionals, and ensures that they deliver sales activities aroundcustomer acquisitions, customer retentions and customer care within assigned sales segment (including Consumer or Business);
- Leads on solutions for customer needs and requirements, interacting with Pre-Sales and Product teams;
- Executes against own sales targets and manages team in relation to their sales target achievements;
- Uses advanced analytical thought to influence team in understanding the customer industry and needs and developing a customer specific strategy and business plan in line with Vodafones product and service portfolio;
- Leads the team to influence customers decisions through specific sales skills and product and industry knowledge;
- Builds strong relations and works closely with internal stakeholders to deliver activities in response to internal/external business issues that impact upon revenue, cost or margin;
- Demonstrates strong communication skills and effectively interacts with and influences wider stakeholder groups;
- Supports internal negotiations at a senior level to ensure delivery of negotiations and signing up contracts for medium/large customers;
- Monitors and coordinates the sales quotas for the team, in line with Vodafone standards, and within timeframes;
- Collaborates with internal teams (eg Pre-Sales, Technology, Marketing, Commercial Management) on the preparation of individual business customer solutions based on customer requirements;
- May have accountability for budget in area.
Skills
- Selling Business Outcomes;
- Digital Selling;
- Application of Vodafone Business Sales Core Processes;
- Commercial Acumen in the B2B Environment;
- Customer Centricity;
- Application of Vodafone Business Sales Tools;
- B2B Product Knowledge and Proposition Delivery