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Vodacom is hiring a Specialist: M-Pesa Business Operations, based in Maputo.
Role purpose:
- Ensure that all Business partner accounts and users are created and managed in M-Pesa system and support all account and identity management activities that are related to M-Pesa. and ensure ensure that all the operational and support activities within M-Pesa Business Operations are according to the agreed service levels;
- Support all internal divisions in the effective performance of their operational processes related to M-Commerce products and services and Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan).
Key accountabilities and decision ownership:
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Supporting the M-Commerce business development and manage the business customer;
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Manage the Agent database by keeping it up to date, and making it available to all users;
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Work with the IT and Network Divisions, support upgrades, Change Requests and Incidents;
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Work with the Customer Service and Distribution Divisions, conduct testing of changes, training of customer facing teams, and 2nd linesupport for distribution and business customers;
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Support and align efforts to meet customer and business needs.
Core competencies, knowledge and experience:
- Operational Management – experience with product operations and ability to achieve deadlines;
- Channel activation – experience with management and activation of partner accounts;
- Customer focused – passionate about delivery of results to internal and external customers;
- Process-and Control Oriented – solid understanding of key cross-functional processes touching M-Commerce; Able to play an efficient role; able to spot optimization;
- Strong Analytical skills – able to assess reports, interpret, and recommend solutions, expert spread sheet skills a distinct advantage.
- Perform cross functions and Support the Business on a day to day.
Must have technical / professional qualifications:
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2 years of minimum of work experience in IT related areas;
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Data analysis – Must have Basic knowledge of SQL and Microsoft Excel;
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Ability to compile reports on daily operational tasks, expert MS word and PowerPoint skills is a distinct advantage;
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IT related certification will be valuable;
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Understanding M-commerce is desirable.
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Portuguese & English;
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Be able to communicate clearly and effectively with others through both oral and written communiques highly communicative and cooperative, active listener.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.