Fenix is recruiting a Customer Service Team Leader.
Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. To date, Fenix has sold over 400,000 Solar Home Systems in Uganda and Zambia, bringing clean, reliable power for lights, phones, radios, TV and much more to over 2,000,000 people.
In early 2018, Fenix joined forces with ENGIE, one of the world’s largest energy companies and a leader in the move to renewable, decentralised and digital energy. This has allowed Fenix to make significant commercial investments to accelerate the path to our mission, via new markets – Benin, Côte d’Ivoire, Nigeria – and innovative products. Together, Fenix and ENGIE are making universal access to modern energy a reality.
The Customer Service Team Leader is responsible for providing quality and efficient customer service to customers through the daily supervision of the Customer Service Representative team by guiding, motivating, coaching, counseling, training, and problem solving. Additionally, the position is responsible for assisting the broader Fenix team and Managers with testing and implementing new activities, providing feedback for continuous improvement, as well as training, scheduling and team motivation.
Please submit your resume and cover letter through the job posting at www.fenixintl.com/careers/
Fenix offers a competitive salary, equity and a fun work environment. We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.