Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. To date, Fenix has sold over 400,000 Solar Home Systems in Uganda and Zambia, bringing clean, reliable power for lights, phones, radios, TV and much more to over 2,000,000 people.
In early 2018, Fenix joined forces with ENGIE, one of the world’s largest energy companies and a leader in the move to renewable, decentralised and digital energy. This has allowed Fenix to make significant commercial investments to accelerate the path to our mission, via new markets – Benin, Côte d’Ivoire, Nigeria – and innovative products. Together, Fenix and ENGIE are making universal access to modern energy a reality.
The Service Centre Team Leader (SCA TL) is responsible for providing exceptional customer experience to Fenix customers in their region, via excellent management of their network of Service Centers. The SCA TL is directly responsible for leading their team to excellent performance in their region.
The SC TL owns responsibility for all Service Centre performance areas within their region including: exceptional CX standards, Service Centre quality standards, Service Centre network growth (including finding and launching new Service Centres), inventory control, upgrade sales, customer follow-ups, and vetting. The SCA TL is also responsible for their team including performance management, skills training, providing feedback for continuous improvement, professional development, hiring, transfers, culture and team motivation.
The SCA TL is responsible for the KPIs of their Service Centres in their region, as well as contributing to the overall Mozambique CX strategic plan and forming part of the Mozambique Service Centre leadership team.
Please submit your resume and cover letter through the job posting at www.fenixintl.com/careers/.
Fenix offers a competitive salary, equity and a fun work environment. We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.