Visibility and Analytics Network Coordinator Full-Time

About Village Reach

VillageReach is an NGO that develops solutions to critical health system challenges in low-resource environments, with an emphasis on strengthening the “last mile” of healthcare delivery. VillageReach combines expertise across public health, technology, and business to bring life-saving innovation – new systems, programs and technologies – to scale and sustainability in the world’s most underserved communities. VillageReach is headquartered in Seattle, WA with offices located in the Democratic Republic of Congo, Malawi and Mozambique.

Summary

VillageReach is a Ministry of Health social partner organization in strengthening the health system, and supply chain logistics services. As part of the program, this position will support the planning and execution of ITC initiatives as well as provide continuous support to multiple departments.

The purpose of a Visibility and Analytics Network “VAN” is to ensure that data that is collected within a health information system is used for decision making. This approach promotes the thoughtful connection of establish processes, personnel, and technology. Technology, via VAN tools, are used to provide trained professionals visibility into key data sources. These professionals are then supported with well-articulated processes for acting on the data. This focus on using available data to improve outcomes is a cornerstone of the VAN approach.

Description

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.

Establishing VAN Approach, focus on processes and personnel

• Lead stakeholders in Zambezia through stages of establishing a VAN:
• Conduct or oversee trainings; contribute to training protocols and curriculum;
• Follow up and provide supportive assistance/supervision and continuous improvement;
• Oversee programmatic data quality, completeness, and accuracy;
• Support the DPS and district teams in data review, ensuring a culture of data use and accountability at all levels by proposing and supporting strategies to increase data use and demand;
• Transfer all necessary skills to manage the VAN to the DPS and districts before the end of the project;
• Travel to, attend and facilitate many routine VAN meetings in Zambezia;
• Pull together key personnel on a regular basis (monthly and quarterly) to ensure data review, analysis, and support them in making evidence-based decisions;
• Help develop root cause analysis for major issues and provide recommendations for improvements;

Information Technology and Communications (ICT) Development & Administration

• Consult with program staff, partners and stakeholders to identify and document analysis and visualization needs; maintain specification documents and project plans;
• Provide guidance and support for development activities for the automated VAN analytics tool; including development of prototypes and mockups;
• Support systems and/or data integration efforts by documenting use cases and process and data flows;
• Support development of training protocols and curriculum;
• Train coordinators, managers, officers, and assistants in use of information systems;
• Maintain short- and long-term ICT initiatives within the LMSC-VAN program;

Monitor Data Quality

• Create a data quality improvement plan for each level (province and district), and share with key TA partners for input. The plan should include:
• SOPs for systemic and institutionalized data review at the respective level;
• Clarification / documentation of the data collection and reporting process;
• System for documenting decisions made during data review meetings;

Supporting development and use of VAN tools

• Support the VAN Technologist by acting as link between the end-users of VAN tools and software developers, presenting end-user needs clearly;
• Provide guidance and support for development activities for the VAN analytics tool;
• Support development of training protocols and curriculum in collaboration with the VAN coordinator;
• Train coordinators, managers, officers, and assistants in use of information systems;
• Provide support in identifying relevant trends, do follow-up analysis, and advice on visualizations.

Data Reporting & Communications

• Support Program M&E by ensure the timely delivery of data for creation of reports required by the ministry, donors, partners and other stakeholders;
• Collate and analyze data to provide KPIs to stakeholders and M&E Manager;
• Identify relevant trends, do follow-up analysis, prepare visualizations;
• Develop reports and dashboards for use at VAN meetings using tools such as Excel or Tableau;

Competencies:

The following competencies reflect both what is expected of all VillageReach employees and of an individual in this specific role.

• Personal Motivation and Drive: Is self-directed in one’s approach to work, but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization;
• Collaboration & Effective Communication: Establishes and maintains effective relations with coworkers, partners & stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed;
• Commitment to Diversity & Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach;
• Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach;
• Solution Orientation & Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Education & Required Qualifications:

• University Degree in relevant field (e.g. Public Health, Public Policy, etc.);
• At least 5 years of experience in the design and implementation of M&E/MIS in development projects implemented by national/international NGOs/Government;
• Strong training & facilitation skills, with experience in training government staff on the use of data and technologies, including translating technical terms into common language;
• Robust skills in data reporting, including experience with data collection, aggregation, use, evaluation and dissemination;
• Experience in designing strategies for data collection, analysis and production of reports.

Desired Qualifications:

• Experienced in providing technical guidance and support to government staff and Non-Governmental Organizations (NGOs);
• Demonstrated ability in analytical reasoning and logical problem solving;
• Strong communication, coordination and people-facing skills;
• Ability to be a strong cheerleader and advocate for data use;
• Highly proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment;
• Excellent interpersonal skills and demonstrated ability to successfully work in a fast-paced environment within and across locally and remote based staff, including international staff based in other countries;
• Organized, proactive, curious, diplomatic and persistent;
• Strong sense of responsibility;
• Availability to travel;
• Fluency in written and spoken Portuguese and English;
• Knowledge of and/or experience with supply chain performance management ;
• Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus;

Environment and Physical Demands

VillageReach has no private offices, employees work in a shared, open environment with task and conference rooms accessible to employees for privacy and meetings. The noise level in the work environment is usually quiet.

Commitment to diversity & inclusion:

VillageReach is an Equal Employment Opportunity Employer committed to workforce diversity. We believe that diverse, equitably weighted perspectives foster an organizational capacity to create novel solutions that improve health in the most underserved and hard-to-reach areas. To align our values, innovations and impact, VillageReach is committed to recruiting and retaining a diverse global workforce.

Application information:

THIS IS AN IMMEDIATE HIRE AND THEREFORE RESUMES WILL BE REVIEWED ON A ROLLING BASIS UNTIL SEPTEMBER 29, 2019 TO APPLY, PLEASE SUBMIT YOUR RESUME AND A COVER LETTER [PLUS ANY OTHER DESIRED MATERIALS] TO OUR ONLINE PORTAL: HTTP://WWW.VILLAGEREACH.ORG/JOIN-US/