To achieve strategic company Business objectives by implementing effective tactics in line with company Procedures and policies within an area of responsibility
To execute the company sales strategy and customer service -objectives for the Country
This position is aimed at fulfilling all branch management functions in the organization within a specified Country, through effective identification and application of resources. The incumbent will manage the operation and will direct the activities of all departments through the relevant subordinates
To conduct workplace inspections, audit of internal safety requirements and coordinate safety related services
Responsibilities
Conducts monthly safety inspections using specified checklist
Full profit and loss responsibility for branch
Plan and execute an annual budget
Debtors management
Actual vs budget analyses and reports
Ensure that overall plan complies with Company Strategies
Implement and maintain a rolling forecast of the income and expenses
Ensure legal compliance
Allocate resources in terms of maximum return
Report to manager monthly on performance of branch along with projections for following quarter and action plans
Sign off credit notes
Optimize Machine utilization and availability
Machine, Stock forecasting
Ensure management, movement, tracking and control system for the equipment in order to understand the location and status of each asset at all times
Ensure safety of equipment is maintained according to manufacture specifications and service bulletin update
Benchmark quality standard to be instituted and maintained on equipment and vehicles
Ensure all equipment and vehicles are serviced and maintained according to manufacture specifications
Monitors and directs all branch rental company operations
Optimize and control company inventory
Maximise the use and effectiveness of all company assets
Ensure that all licensing and regulatory requirements are met
Ensure that all the supporting assets are properly serviced and maintained
Build and maintain relationships with all the key local suppliers to the business for technical and service support
Build and maintain the technical capability of the business through supplier accreditation / assistance
Take overall responsibility for customer service. Maintain customer relationship standards
Maintain and Execute the annual sales plan
Translate the future picture of market needs into various revenue opportunities
Maintain the company’s market leadership
Maintain and increase the company’s market share profitably
Develop and maintain appropriate infrastructure and resources to maintain and grow the revenue streamDevelop the sales infrastructure and resources in the Region in order that the market coverage is addressed
Daily, weekly and monthly routine and controls in order that the sales department functions properly
Training programs for sales staff both on the market and on selling and customer care methodologies
Ensure credit management criteria of the business is adhered to
Manage hire desk and admin processes
Overall responsibility for customer service, CSI score enhancement, management, and communication
Monitors lost rental log. Recommends and implements necessary actions
Manages and monitors competitor activities and prices.
Manages customers complaints
Manages customer satisfaction
Maintain a regular call cycle with customers
Build procedures and process to ensure that every person who operates or drives an asset has the appropriate and legal license and training
Build, implement and control an occupational health and safety standards
Build a culture of safety
Have input on safety related issues in all aspects of the business
Ensure that any user of any piece of equipment has the appropriate skills, training and licensing
Ensure all safety bulletins on equipment are carried out, documented, and stored as per manufacturer specification
Ensure all company assets are safe for use according to manufacturer specifications and OSHACT
Qualifications
• BCom/BSc or equivalent
• MBA advantageous
Experience
3 – 5 years’ experience managing a Geographical area/Country
3 – 5 years Financial, Sales and Operational management experience
3 – 5 years Sales of different types of products / services in more than one area
Customer service exposure, face to face with the customer
Been responsible for implementing and controlling an annual budget
Been exposed to hands on technical experience on some form of equipment
Skills
Computer Literacy (MS Office)
Proficiency in English (verbal, reading and writing)