Product Support and Sales Representative Full-Time

Komatsu Mozambique Limitada has an opportunity for a Product Sales and Support Representative with a relevant trade and 4-6 years post-trade experience in Heavy Earthmoving Equipment (Komatsu Shovels experience) to join our team at our Tete Depot to provide customer support to Komatsu customers. Valid trade certificate required.  Supervisory experience an advantage

Qualifications:

Gr 12 with Relevant Trade Certificates

Experience:

• 4 – 6 years’ experience of which 2 years supervisory experience (an advantage), Trade plus experience of Komatsu products/heavy earth moving equipment in a mining environment

SPECIFIC KNOWLEDGE REQUIREMENTS:

Valid Driver’s License, Trade Certificate [Machine Operator License (as per site specification, a newly appointed PSSR should be certificated/licenced], MS Excel (Intermediate)

COMPETENCIES REQUIRED:

Learning, Group Facilitation, Information Analysis, Human Resource Analysis, Conflict Handling, Stakeholder Liaison, Stress Management, Mediation, Goal Setting, Scoping, Cost Estimating, Work/Task Estimating, Delegation

SUMMARY DESCRIPTION OF ROLE:

• Plans for inspection of equipment (new and used in stock), with regard to dates, workshops, nomination of service, stock and other resources;
• Collates all informative materials, Komtrax registration forms, warranties and manuals
• Conducts delivery inspection of machine;
• Liaises with customer on results of inspection, hands over warranties, signs relevant documentation and registers customer on Komtrax;
• Carries out machine and undercarriage inspections at set frequencies as agreed with the customer;
• Discusses the inspection report with the customer, with specific reference to deviations and impact;
• Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP contracts);
• Plans for the modification of equipment;
• Oversees warranty repairs that may be required at the site;
• Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines;
• Drives after-market parts sales through effective technical advice;
• Monitors modifications for quality and operational issues;
• Submits machine down notice (MDN) and machine up notice (MUN) as required;
• Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen;
• Monitors the Komatsu machine hours in conjunction with the component hours;
• Compiles and utilises reports to improve parts and service sales to the customer;
• Discusses significant deviations or issues with customer for proactive strategies to rectify problems;
• Monitors MDN (Machine Down Notifications) and follows-up progress;
• Submits Technical Service Information (TSI) for any issue/information which involves a machine where information is to be shared with the Product Support Division or OEM factory;
• Completes monthly machine statistics relating to machine down hours, machine availability with detailed explanation and submitted to Operations management and copied to Product Support Division;
• Carries out Komtrax Plus and PLM downloads and uploads at set frequencies;
• Updates customer machine population and sends to Product Support Division;
• Responsible for transferring all machine records to new sites and confirming with recipient;
• Ensures that any Field Campaign issued by the factories is planned, completed and reported on a monthly basis to Product Support Division and the warranty claims submitted to the National Warranty function, within the designated time frame.